MG-知名德商 徵 Customer Service,約聘8個月

發表於: 10 Feb 2019

Job Description:

• Perform Sales and Delivery Order Management tasks, managing targeted key performance indicators in ownresponsible area, including timely escalation or steering actions for improving efficiency/effectiveness within related business unit(s), i.e. Delivery Reliability, Days of Sales Outstanding, # of order / FTE etc) 
• Regular direct interaction with customers and sharing feedback/market intelligence to business, maintain healthy customer relationship to contribute to higher customer retention rate, capturing customer expectation/requirement in the operation/in customer visit, and foster culture of customer focus through proactive customer communication related to order management e.g. product availability, order status and delivery tracking 
• Support credit/payment design, proceed credit management, billing and Accounts Receivable follow-up in order process 
• Support design/implementation of business rules related to customer order management process, provide designed/differentiated service to the customers 
• Provide order status report and monitor customers’ order placement against sales forecast 
• Handle Customer Master Data maintenance to ensure efficient and effective end-to-end OTC process 
• Handle customer complaints via Non-conformance Management (NCM) system. Actively communicate status, investigation results, and corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions 

• Integration: Manage related customer service activities, including best practice sharing, process set up and system migration. Periodic review of process with team leader/experts to identify improvement opportunities 
• Support UAT in system enhancement or in the project, report deviations compared to the process design 
• Initial/participate up (cross) functional service activities (within GS) to contribute to the customer and business intimacy

Requirement:

-A bachelor\'s degree or equivalent in business administration, marketing, trading or a related field with relevant experience in multinational company for at least 2 years in Customer Service

-Solid international trade knowledge.
-Strong interpersonal communication skill.
- Good computer operation skill (SAP is preferred)
- Working experience in Multinational Corp. is preferred.